Value & Metrics


What gets measured gets done.

Cost of (Not) Finding
What is the cost when your users get lost?
The High Cost of Not Finding Information - by Susan Feldman
Not So Simple Search - article in CIO KM Research Center
Free, Fee-Based and Value-Added Information Services - Factiva
Perspectives on Information Retrieval - report from Delphi Group

User Experience ROI
Findability problems are often at the heart of usability statistics.
ROI of Usability - links by Rashmi Sinha
Return on Investment for Usable User-Interface Design - report
User Experience Accountability - by Scott Hirsch
Return on Investment for Usability - by Jakob Nielsen
The ROI of IA - blog entry by Lou Rosenfeld